BulletProofBlog the blog on crisis communications

When former Bank of America Chairman Ken Lewis announced last week that he will also be the bank’s former CEO by year’s end, he took an important first step toward rehabilitating a damaged reputation. As I wrote on Forbes.com today, Mr. Lewis has a lot of work to do to regain the credibility and trust he’s lost in the last 11 ... READ MORE

Even as the public spotlight begins to dim on the first anniversary of the Lehman Brothers collapse, new headlines resurrecting old events are inevitable as Congressional panels, including the recently designated Financial Crisis Commission, continue their inquiries into the causes of the economic crisis. Inevitably, there will be more finger-pointing with old villains revisited and new ones targeted. For a man like ... READ MORE

In this regular feature, Bulletproof interviews top plaintiffs’ attorneys for their perspective on the crises likely to affect businesses in the near future. Today we talk to Brad Friedman, New York-based partner with Milberg LLP. The resurgence of that brand-name securities firm – after the notorious legal woes of its predecessor Milberg Weiss Bershad & Schulman – was underscored in early ... READ MORE

Imagine that your car has broken down on the way home from work. You need a ride home from the service station. you know two people that live in the area. One is a close friend who you had dinner with last week and spoke to on the phone earlier that day. The other is someone you haven't seen in ... READ MORE

Each week, Bulletproof Blog features exclusive interviews with thought leaders on issues of critical importance to companies and countries. This week, to explore the impact of public communication on litigation strategies, we interview Chip Babcock of Jackson Walker L.L.P. Mr. Babcock has tried some of the highest-profile cases of our time, including representation of Oprah Winfrey in the suit brought against ... READ MORE

Bulletproof’s Weekly Web Wrap-Up offers a compilation of key discussions regarding social media’s increasing relevance to business. As most brands have likely experienced firsthand by now, social media makes it possible for any and all customers to send raving reviews or scathing critiques around the world in real-time. While it may be tempting to bury your head in the sand and ... READ MORE