BulletProofBlog the blog on crisis communications

After weeks, even months, of mishandling its recall of a faulty gas-pedal in millions of its cars, Toyota appears to be getting its communications act in gear. The automaker’s senior executives are now following the basic principles of crisis communications. They’re apologizing to customers, offering details on the cause of the pedal’s malfunction, providing dealers with needed replacement parts and vowing ... READ MORE

In this regular feature, Bulletproof interviews top plaintiffs' attorneys for their perspective on the crises likely to affect businesses in the near future. Today we talk to Daniel Harris of The Law Offices of Daniel Harris in Chicago and Ann Miller of Ann Miller, LLC in Philadelphia, two of the lawyers representing plaintiffs in Coleman v. Commonwealth Land Title Insurance ... READ MORE

Left-leaning voices are calling it the Supreme Court’s most damaging ruling since 1857’s Dred Scott decision. Those on the right are cheering it as a repeal of “one of the worst abridgments of the First Amendment since the infamous Alien and Sedition Acts of 1798.” But no matter what you think of the High Court’s recent move to repeal limits ... READ MORE

The top six social media tips to know before you leave the office. You’ve heard it before: there are 350 million users on Facebook, 20 million active Twitter users, and hundreds of millions of YouTube videos are viewed each day. It is a safe bet that your company’s employees are actively using these platforms and are likely discussing their work. But, ... READ MORE

Last week, the United States International Trade Commission (ITC) announced that it has voted to initiate an investigation into whether or not Apple Computer products such as the wildly popular iPhone and Macbook illegally infringe upon patents held by Nokia. It’s just the latest development in a dispute that has raged since Nokia filed a complaint in October alleging that ... READ MORE

During last week’s State of the Union Address, President Obama signaled the dawn of a new age for nuclear power. “To create more of these clean energy jobs,” the President said, “we need more production, more efficiency, and more incentives. And that means building a new generation of safe, clean nuclear power plants in this country.” As I wrote in a ... READ MORE